Refund policy

Returns, replacements and cancellations

DEMASI is operated by José Sottomayor. For help, email zelu@zelusottomayor.com or call +351 969 152 052. Public contact address: Rua Bartolomeu Dias 83, 1º esq., 1400-027 Lisboa, Portugal. Please include your order number for order enquiries.

You can request a return within 14 days of delivery. Please keep the tee unworn, unwashed and in its original condition; trying it on to check the fit is fine. Email us before posting it so we can confirm your return instructions. Returns are received by José Sottomayor at Rua Bartolomeu Dias 83, 1º esq., 1400-027 Lisboa, Portugal. The return destination is Portugal. Send it within 14 days of our confirmation. You pay return postage for a change of mind or a size or colour you selected incorrectly. We do not charge a restocking fee. Original delivery charges are not refundable unless the law requires otherwise. For a different size, return the original and place a new order.

If your order arrives damaged, faulty or different from what you ordered, contact us promptly with photos of the issue. We will arrange a replacement or refund as appropriate. If a return is needed for a confirmed fault or fulfilment error, we will provide instructions and cover the necessary return postage.

To cancel or correct an order, email us immediately. We can cancel an item before it is submitted for production and refund it. Once production has started, voluntary changes or cancellation cannot be guaranteed. If we cannot ship within the timeframe we promised, we will tell you and offer the option to accept the delay or cancel the unshipped items for a refund.

Approved refunds go to the original payment method within seven working days after we receive and check an approved return, or confirm a cancellation or other refund. Any earlier legal deadline takes precedence. Your bank may take additional time to show the credit.

Your rights under applicable consumer law are unaffected.