Shipping policy

Production and delivery

Our US launch delivers to the 48 contiguous United States and Washington, DC. Alaska, Hawaii and US territories are not included in this launch. Available destinations and shipping charges are shown at checkout.

Every DEMASI tee is printed after you order. Production and delivery are separate stages. Any timeframe shown for an item is an estimate, not a guaranteed arrival date.

Your order may be fulfilled by more than one print provider. Items may ship separately, and the checkout shipping total can include the charges for each provider. We send tracking when each shipment is dispatched.

If we cannot dispatch within the timeframe stated when you order, we will contact you and offer the choice to agree to a new dispatch date or cancel the unshipped items for a refund. If no dispatch timeframe was stated, we will request your agreement to any delay beyond 30 days or offer cancellation and a refund. Any earlier deadline required by law takes precedence.

If tracking shows a delivery problem or your parcel has not arrived, contact us with your order number so we can investigate. For damage, faults, incorrect items, returns or cancellation, see our Returns, replacements and cancellations policy. Your rights under applicable consumer law are unaffected.

DEMASI is operated by José Sottomayor. For help, email zelu@zelusottomayor.com or call +351 969 152 052. Customer-contact address: Rua Bartolomeu Dias 83, 1º esq., 1400-027 Lisboa, Portugal.